Winter is fast approaching, and Atlantic City Electric wants you to know that we are ready. Our crews have performed essential work while still in the midst of the COVID-19 pandemic to prepare the local energy grid to help meet increased customer demand and keep homes warm and bright and businesses operational all winter long.
Being prepared is a responsibility that we take very seriously, and we encourage others to do the same. Please help us spread the word in your community about the steps that can be taken to prepare for a winter storm.
Assemble an emergency storm kit.
Prepare a plan for what to do during a power outage or winter storm.
Please confirm we have your current phone number in the “My Alerts and Notifications” section of our website: atlanticcityelectric.com/MyAccount.
Visit atlanticcityelectric.com/Mobileapp to download our mobile app, which has many resources to keep you informed during a storm.
More tips, resources and safety information are available at atlanticcityelectric.com/Storm.
If a severe storm hits, we monitor local weather reports regularly and follow the advice of local emergency management officials. We follow a strategic response plan to restore service
to the greatest number of customers first and will work to restore service in your community safely and as quickly as possible. To learn more about our restoration process, visit atlanticcityelectric.com/Storm.
Customers are asked to immediately report a downed wire or service issue by calling 1-800-833-7476, visiting atlanticcityelectric.com or through our mobile app. Last year, we also added a feature that allows customers to report an outage by texting “Out” to “20661”. Customers must first text “ADD OUTAGE” to “20661” to sign up for this service.
We will continue to power through the effects of the pandemic, together. We encourage our customers to review a number of assistance and payment options, like Budget Billing, which averages payments over a 12-month period to help customers manage their monthly energy bill, or flexible payment arrangements that offer individually tailored payment installment plans aimed at bringing the account up to date over a mutually agreeable period of time. In addition to our own programs, we work with community and government partners to get funding into the hands of those customers who need it most. Customers who wish to learn more or take advantage of these important programs can visit: atlanticcityelectric.com/Help or call 1-800-642-3780.